Heinz Leuters

CHANGE

Master change and

manage transformation

effectively

CHANGE – Master change and manage transformation effectively

Memory Items

Knowing what really matters in change management

How change processes can be managed in the operational environment based on the analogies between corporate management and cockpit strategies

Preparation

PRACTICAL & MENTAL PREPARATION

In preparation for necessary changes invest in education and training of your employees and managers

TURN AWAY FROM OLD PATTERNS

In a crisis situation, first listen to your experts – but then leadership personnel belongs in the first row towards employees and customers

Communication

EMPATHIZE WITH OTHERS

Get involved really and then set visible and above all honest signs

FOCUS AND TRUST IN OTHER PEOPLE

Concentrate on what is really necessary in difficult situations, abolish unnecessary communication, establish equality of goals and trust in the abilities of your team

Cooperation

INTEGRATE INTERNAL & EXTERNAL RESOURCES

Call in resources from outside and involve external third parties in solving the problem

USE NEW & UNKNOWN SKILLS

Use new or previously unknown skills of your employees, swap positions when it makes sense, and involve internal third parties in problem solving