CHANGE
Master change and
manage transformation
effectively
Memory Items
Knowing what really matters in change management
How change processes can be managed in the operational environment based on the analogies between corporate management and cockpit strategies
PRACTICAL & MENTAL PREPARATION
In preparation for necessary changes invest in education and training of your employees and managers
TURN AWAY FROM OLD PATTERNS
In a crisis situation, first listen to your experts – but then leadership personnel belongs in the first row towards employees and customers
EMPATHIZE WITH OTHERS
Get involved really and then set visible and above all honest signs
FOCUS AND TRUST IN OTHER PEOPLE
Concentrate on what is really necessary in difficult situations, abolish unnecessary communication, establish equality of goals and trust in the abilities of your team
INTEGRATE INTERNAL & EXTERNAL RESOURCES
Call in resources from outside and involve external third parties in solving the problem
USE NEW & UNKNOWN SKILLS
Use new or previously unknown skills of your employees, swap positions when it makes sense, and involve internal third parties in problem solving
